Key to Emplify's effectiveness is the assurance that your employee's comments and feedback are confidential, and that your employees are safe to honestly express their feelings about engagement and well-being.
Our policy is to display all submitted Dynamic Feedback comments in Insights, with very few exceptions.
Occasionally, you might feel as if a comment made in an open response item should be removed. We take these requests seriously and have a process in place to determine if a comment should be removed from the system.
In what scenarios will comments be removed?
We will only delete or remove comments in two scenarios:
The comment can clearly be attributed to another user
The comment is threatening or hateful to a specific people group
Comments attributed to another user
We will remove comments that were clearly written by someone other than the employee they are attributed to. This typically only happens when a user shares their survey link with another person. Removing or hiding comments from a user will also remove quarterly results for that individual.
Comments that are threatening or hateful to a specific people group
We will also remove comments that include hate speech or violently threaten others. These cases are rare, but we will act quickly when they do occur.
Disparaging or insulting comments like “I can't stand my boss, he’s stupid and I think he’s having an affair with my coworker” do not qualify under this policy.
In either scenario, Emplify will maintain employee confidentiality and will not provide any additional details about the source of Dynamic Feedback comments. Unless the comment includes a threat of physical harm, we will never reveal an employee's identity.
Process for Requesting Removal
If you believe a comment should be removed under one of the scenarios above, the request for removal should be directed to firstname.lastname@example.org, where it will be escalated immediately to the team that reviews these requests. Emplify support team members, consultants, coaches, and account managers are not involved these requests. Once escalated, we will respond within 2 business hours on the decision for removal. Removal can take up to 24 business hours.