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FAQ: Why an employee didn't receive a survey email
FAQ: Why an employee didn't receive a survey email

Common reasons employees didn't receive their Emplify survey invitation

Brian Deyo avatar
Written by Brian Deyo
Updated over a week ago

There are a few instances when an employee will not receive an invite to complete a survey. 

1. The employee wasn't added to the employee list

It is possible the employee wasn't included in the campaign because they weren't in the system. Go to the employee list and check for them by searching or scanning the list

2. The employee has been deactivated or is not receiving surveys

An employee who is in the active employee list might still not receive the survey if their setting to receive surveys is not set to "Yes"

3. Their email or phone number was not correct in the Emplify database. 

To correct this, go to the employee list and update the information for the employee in question.

4. The notifications for the Emplify survey was routed to their junk or spam folder. 

Have employees check both junk and spam to make sure their survey invite was not hidden by mistake and ensure you have properly set up IP and domain whitelisting

If you still have concerns, contact for additional support.

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