People are the core of what we do at Emplify. This stems directly from our mission to help all people achieve their true potential at work. We believe that people help solve people problems and our solutions are intended to partner software and human together in special ways.
Our support team takes this same approach. We pick the best tools, processes, and values to help come alongside you and help you get the most value out of Emplify software and services. We do this with delight and for your delight.
We want you to be confident and our software experience to be clear. When it is not, we want to be there to help you and learn from the challenge you're experiencing so we can build better in the future!
We provide support through three different channels.
Our knowledge base (where you are reading this) provides documentation on a number of different topics from how the software works to how our engagement model and process works.
You can reach us via chat directly in the product in the little chat bubble in the bottom right-hand side of the screen. This is the fastest way to resolve an issue. You can chat with us at any time and someone from our team will get back to you as fast as we can (the chat window will give you an expected response time, but we try to be as fast as possible). This is also a great place to access the knowledge base. Any time you interact with us here we'll recommend articles to you to help you while you wait.
You can email us at firstname.lastname@example.org. This goes to the same place as the chat does so we'll be just as quick to reply. If email is better for you, that works for us!
We aspire to create delightful and easy-to-use software and experiences, but sometimes we fall short. When we do or you just want to reach out to be sure, we'll be there to help with anything you need. And if we can't answer it, we'll point you to someone who can.
Thanks for caring for your employees. We're here to support you in that and are grateful to have you as customers and friends.