The statements:

  • Our organization is responding effectively to the COVID-19 situation.
  • Our organization is clearly communicating what steps they are taking to respond to the situation.
  • Our organization is providing me with the support I need regarding the COVID-19 situation.

If most of your employees agreed:

This indicates that they are responding positively to the organization's communications about the COVID-19 situation. They likely feel there is clear communication at the right cadence and they recognize the steps the organization is taking to address the situation. This is a good indicator to continue communication cadences with employees with a focus on being transparent and authentic.

If most of your employees disagreed:

This indicates that they are concerned about the organization's response to the COVID-19 situation. Communication with employees may be unclear or not at a cadence that is frequent enough. This situation is changing rapidly and many employees are not experiencing their normal routine, they will need extra touchpoints at this time.

Best Practices for Leaders

Adam Weber, CPO and Co-founder of Emplify, shared these ideas and more in his recent post, How To Lead In The Midst Of Uncertainty.

Take care of yourself
Trust the routines that keep you at your healthiest and fight for those even more right now.

Pause before you act
Make sure you give yourself time to pause, breathe, and digest the information. To gain that clarity, it is important that you process and decide rather than react.

Be authentic

Be your authentic and genuine self. How do you empathize with what your team might be feeling right now? How can you share with them something sincere about how you are feeling?

Be transparent
Be willing to explain your decision-making process and help others understand how you weighed the options. Think through these questions:

  • How are you thinking about the situation?
  • What decisions have you already made?
  • What things are you monitoring?

Care for your team
Put your employees at the forefront of your mind as you make your decision. Ask yourself these questions:

  • What am I looking for in a leader right now? (And know they are likely looking for those things from you.)
  • How can I care for my team through uncertainty?

Related Resources We've Found Helpful

10 Steps to Effective Coronavirus Crisis Leadership
[Article] We are experiencing a global crisis that needs leaders like you to lead. A crisis is defined as a time when difficult or important decisions must be made. We often don't see a crisis coming and aren't prepared. Read More...

Leadership in a crisis: Responding to the coronavirus outbreak and future challenges
[Article] Five leadership practices can help you respond effectively. Read More...

Making Empathy Central to Your Company Culture
[Article] Empathic workplaces tend to enjoy stronger collaboration, less stress, and greater morale, and their employees bounce back more quickly from difficult moments. Read More...

Managing the Stress and Uncertainty of Coronavirus
[Podcast] The rapid onset of the coronavirus is changing our work – and our lives. Listen Now...

Most believe employers over government on coronavirus
[Article] Most people say they are more likely to believe their employers than government websites or traditional or social media when it comes to information about the coronavirus pandemic. Read More...

Here are comprehensive considerations for employers, including HR, legal, and medical matters.

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